Soft Touch can only accept returns for items purchased through www.softtouchhospitality.com. If you purchased our products from a third-party retailer, please contact the retailer or the store directly.

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If you would like to return the items for any reason, we will gladly accept them. Please return them in their original packaging, unopened and unused, within 14 days of the delivery date. We will issue a refund to your original method of payment. Please note that original shipping charges are not refunded and that some products on sale may not be refundable with prior notice. All returns will be charged with a restocking fee (10% of the purchase amount), and it will be deducted from the refunded amount.

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*Please note that you are responsible for shipping costs and the safe return of merchandise. The return label will not be provided.

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*Please note that partial order cancellations are not available.

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*Please note that returns or exchanges of embroidered items, special-orders, final-sale items, or other items damaged, used and/or laundered are not accepted.

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*Please note that our return policy may change at any time without notification.

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*Please note that once an order has been shipped out or in the process of being embroidered, it cannot be cancelled or adjusted.

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*Please inspect the product upon receiving your package, after 14 days of the receipt we will not be initiating a replacement or a refund on a defective item due to unknown storage conditions. If you have received a defective product, please send us pictures of all the defects and email them to contact@softtouchhospitality.com for a review. Upon confirming the damage, we will be replacing the products.